Store Policies

Ordering

There is no minimum order. Sales tax and shipping are calculated using zip codes and USPS rates and added to the total order at check out. 

 

Terms

Plushy Pals, LLC accepts MasterCard, Visa, Discover, or PayPal. Credit card must be in the buyer’s name. If not, a PayPal payment request will be emailed to you for payment. You do not have to be a member or have an account with PayPal, simply put credit card information for processing.

 

Shipping

Most orders are processed and shipped 1-2 days after order and payment is received. Please order at least 2 weeks prior to your event to ensure time to process and ship. If an item you have ordered is out of stock, you will be contacted and given the option of a replacement animal or have it placed on back order. During November & December, please allow extra time for delivery.

 

Please note that some orders are broken down into multiple shipments, from different warehouses, depending on availability. Large orders may require a signature.    

 

Plushy Pals, LLC ships from Massachusetts by USPS, calculated by weight and shipping zip code. Unless agreed upon, same day shipping is not available. Large orders may be shipped by UPS or Fed Ex.

 

Return Policy

Plushy Pals, LLC wants you to be fully satisfied with your purchase. If for any reason you are not, you may return it within 5 business days for a full refund less shipping. Please call 413-274-2127 to notify us of return and reason. Plushy Pals, LLC is not responsible for any lost or damaged packages. Please include your name, address and telephone number and the reason you are returning the item inside the returned box. A refund to your account will be made once product has been received. If you have any questions please email Brenda@plushypals.net or call 413-274-2127. Orders that are refused when delivered and returned to Plushy Pals, LLC by the shipper, may be subject to a 20% restocking fee. Once the order is received, a credit to your card will be made for the returned items less shipping charges. 

 

Privacy

Plushy Pals, LLC will not disclose information about you to any third party. We do not sell or rent user information to anyone.

 

Tracking Your Order

Plushy Pals will email you the tracking number once your order has been shipped.

 

Please feel free to contact us with questions and concerns.